Deleting your Mawle account

Write to mail@lengliim.com from the email address you sign in with, and say that you want your Mawle account deleted. If you cannot write from that address, write from another and name your showroom: Lengliim then asks the showroom's owner to confirm it. A showroom's owner can also ask for someone on their team.

• Lengliim switches the account off as soon as it reads your request, or once the owner has confirmed it. Nobody can sign in with it after that, and a phone or computer still signed in with it is turned away the next time it reaches Mawle. Until then, one without a connection still opens the catalogue pages it kept.
• Within 30 days, its name, email address and password are erased.
• Its first steps and what New in Mawle showed it, which only you see, are deleted with them.

These stay, with no end date:

• the walk-ins, follow-up calls, quotations, orders and what was recorded on them, and designs made with the account, which are its showroom's records and stay with the showroom, under “former staff” instead of your name;
• the stock counted, the shipments saved or undone and the bills added or removed with the account, which are the showroom's records too and stay with it, under “former staff”;
• reports sent to Lengliim about installation guides, flags on a product's details, messages to Lengliim and its replies, requests for more seats or another plan, and, for a showroom's owner, the showroom's payment records, which stay with Lengliim, under “former staff” too. A report Lengliim has already taken to Godrej stays with Godrej;
• the account's record: when it was made, when it accepted Mawle's terms of use and which version, and when it was switched off or on or erased, had its password changed or reset, or had its role changed or its name or email corrected by Lengliim, each with who did it, but without your name or Lengliim's notes;
• which emails Mawle sent the account, when, and whether each was taken, without the emails themselves, the address or the mail server's words; and whether you had unsubscribed from Lengliim's news or from New in Mawle's notes, and when.

Each time a customer's details were erased with the account, its showroom's owner and managers see who did it, when, and how many records. That note stays, under “former staff”, for 12 months from when it was made.

Customer links sent with the account are the showroom's too: they keep opening until they end, and stay with the showroom, under “former staff”, until they are erased 30 days after they end.

Copies made before the erasure stay in Mawle's backups for up to 60 days, and are used only to bring Mawle back after a fault. What the Android app keeps on the phone goes when the app is uninstalled, or when its storage is cleared in Android's settings.

Mawle has no accounts for a showroom's customers. If a showroom recorded your name and number, ask it to erase them, as the privacy policy says.